HOW WILL I KNOW WHICH TIME TO CHOOSE?
When you book on our website you will have the option to choose a time slot. Time slots will be open or closed based on our availability. Simply choose the time that works for you and we will show up on time to clean your place!
HOW EASY IS IT TO BOOK ONLINE?
It is really easy! First click one of the yellow booking buttons at the top and bottom of the page. Next fill out the booking form, this usually takes around 60 seconds. That's it! A team of hero's will show up on time to clean your place!
WHAT DOES MY CLEANING INCLUDE?
Your cleaning includes a thorough scrub of the kitchen, bathrooms, bedrooms, common areas, and floors. For a small extra fee we offer cleaning inside the oven, inside the refrigerator, and the interior windows. The move out cleaning includes everything above on a much deeper level. Our goal is to help you get your deposit back (excluding any existing damage of course). We charge an extra fee for move out and move in cleans because they take much longer than regular cleanings. We are 100% committed to making you happy, and because of that we guarantee our quality. If we miss anything we come back to get it free of charge, and if you still are not satisfied you get a 100% refund!
DO YOU DO GREEN CLEANING?
All of the supplies we use are child and pet safe and environmentally friendly. It is very important to us that all of the products we use are safe for you, your children, and your pets. If you have any special supplies that you want us to use simply leave them out on the day of your cleaning and we will use them!
WHO PROVIDES THE SUPPLIES?
We bring all of our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept credit/debit cards! Worried about paying with a credit card? Booking through HouseMaidHero.com is safe and secure. Our online payments are processed though a fully secure 256 bit protocol with extended validation SSL security. Although it is extremely unlikely, any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded. You will not be charged until after your cleaning is complete.
WHAT DOES IT COST TO CLEAN MY HOME?
It is our mission to make you happy, and part of that is charging you a fair price for the service provided. Our pricing is competitive, please click the "Pricing" tab at the top of this web page for details.
DO I HAVE TO CONTACT YOU EACH TIME?
No you do not have to contact us each time. You can set up a recurring service when you book - super easy!
HOW DO I SIGN UP FOR RECURRING SERVICES?
Sign up for a recurring service when you book! It takes less than 60 seconds. Go to our booking page by clicking the "BOOK IN 60 SECS" button at the top of the page.
THE DAY OF SERVICE
TELL US MORE ABOUT YOUR EXTRAS?
Please go to the top of this page and click the "Pricing" tab for more information about extras.
HOW LONG WILL MY CLEANING TAKE?
The length of time we clean is based on the service you choose. We do at least 2 hours per appointment, and with extras we can spend up to 8 hours on your home! If you have any specific time constraints please let us know before your appointment.
DO I HAVE TO BE HOME FOR THE CLEANING?
No you do not have to be home. Just leave us a key to gain entry and we will take it from there! Please leave the key under your mat at the front door, and if you live in a building leave the key at the front desk. We will make sure to lock up and return the key to where we got it from once we are finished.
HOW MANY FOLKS DO YOU SEND?
The amount of folks we send varies from 1 person to 3 depending on the size and scope of the job. Regardless of how many people we send, the price you book at stays exactly the same so no worries! Also please note, the job will take longer with 1 person but it is just as thorough. If you have any questions or preferences please let us know prior to your appointment by contacting email@example.com.
WHAT ARE YOUR DAYS AND TIMES OF OPERATION?
We work 7 days a week from 8:00AM to 8:00PM. Book with us any time and we will be there!